YouTV Terms and Conditions

YouTV Terms and Conditions ("TV Terms")

In addition to the YouFibre Residential Broadband Terms and Conditions (the “Broadband Terms”), the following terms shall apply to the TV Services. These TV Terms form part of our Contract with you. If these TV Terms conflict with the Broadband Terms, these TV Terms take priority in relation to the TV Service.

A term which is capitalised and not defined in these TV Terms, shall have the meaning given to it in the Broadband Terms.

• “Broadband Service” means the YouFibre broadband service described in our Price Book which is Ordered by you and supplied by us as shown in your Order Confirmation.
• “TV Activation Charge” means a one-off charge levied at the commencement of the TV Service of an amount described in the Price Book.
• "TV App" means the YouTV software application which allows you to access and enjoy a selection of live and on demand content via a mobile device.
• "TV Equipment" means the YouTV Puck, remote control, gaming console and accessories which allow you to use the TV Service.
• "TV Service" means the television services that we offer as described in more detail on youfibre.com/youtv.
• “YouTV Puck” means the IPTV Pleio Puck – Freely and Gaming supplied to you by YouFibre which allows you to use the TV Service.

1. Channel Access

1.1 To access the TV Service, a standard TV Activation Charge (as set out in our Price Book) will apply.

1.2 The TV Service provides access to free television and radio channels, catch-up television as well as on-demand music and television content. All content that is made available as part of the TV Service may change from time to time, and may have viewing restrictions such as only being available in certain parts of the United Kingdom. The content that is available, and the times that the content is made available is controlled by a third party and we do not have control over this. We can’t guarantee the accuracy or completeness of the electronic programme guide or programme information. If the content on the TV Service changes, we will do our best to replace the affected content with similar available content. Technical changes which are not detrimental to the TV Service may change automaically and take effect immediately.

2. What you need to use the TV Service

2.1 You must have, and maintain for as long as you receive the TV Service the following requirements to be able to use and access the TV Service:

2.1.1 an eligible Broadband Service with us;

2.1.2 a compatible television with a HDMI cable;

2.1.3 a permanent internet connection to the TV Puck to be able to watch on-demand, catch-up content and applications;

2.2 to use the Google Assistant voice-control, you will need a Google account and compatible devices.

3. Term and termination

3.1 Your TV Service will be for a Fixed Term period described on your Order which we have confirmed in our Order Confirmation. You must pay for the TV Service for the duration of the Fixed Term unless either you or we end the Contract earlier. At the end of the Fixed Term, unless you enter into a new Fixed Term, your TV Service will automatically continue on a monthly rolling basis. The Fixed Term for your TV Service will not be longer than 24 months and will end on the same date as the Fixed Term of your Broadband Service.

3.2 You may cancel the TV Service without paying Early Termination Charges within a 14 day “Cooling-Off Period” which starts the day following your Order Confirmation date. Cancellation of your TV Service during the Cooling-Off Period will not affect your Broadband Service, unless you also cancel your Broadband Service in accordance with the Broadband Terms. If you asked us to start the TV Service before the end of the Cooling-Off Period, you will have to pay a proportionate amount for the TV Service provided up to the date you tell us you are cancelling. You must return the TV Equipment in accordance with paragraph 8.

3.3 You can cancel your TV Service at any time during the Fixed Term if you choose to do so by giving us 30 days’ notice. Early termination of your TV Service will not affect your Broadband Service which will continue for the remainder of its own Fixed Term. Early Termination Charges relating to the TV Service will apply to any termination within the Fixed Term of your TV Service, calculated as set out in our Price Book.

3.4 If your TV Service is on a monthly rolling basis, further to the expiry of your initial Fixed Term, you can cancel your TV Service by giving us 30 days’ notice. No Early Termination Charges will apply and your Broadband Service will continue on its existing terms.

3.5 You need a Broadband Service with us to receive the TV Service, so if your Broadband Service ends for any reason your TV Service will end at the same time. If your Broadband Service ends in circumstances in which you do not have to pay Early Termination Charges for it, you will not have to pay Early Termination Charges for the TV Service. Otherwise, Early Termination Charges for the TV Service may apply if it is still within its Fixed Term.

4. TV Equipment

We will provide you with one TV Puck to access the TV Service. If the TV Puck is faulty or damaged, please contact us straight away and we will either repair or replace the TV Puck. If we discover that the fault was caused due to you failing to look after the TV Equipment, we may charge you the reasonable cost of repairing or replacing the TV Box. The TV Equipment remains our property at all times and is Equipment and Returnable Equipment for the purposes of the Broadband Terms. We may update the software on the TV Puck automatically and at no extra cost to you, in the same way as described in clause 5.6 of the Broadband Terms.

5. Using the TV Service

In addition to our Acceptable Use Policy, when using the TV Service, you must not do, or authorise others to do any of the following:

5.1 make unauthorised or unlawful recordings of any content or copy (except as permitted by applicable law, for example, you may be entitled to make recordings of broadcasts of programmes on your TV Equipment for the purpose of watching those broadcasts at a more convenient time for you), publish, rent, reproduce, transmit, frame, reverse engineer, decrypt, decompile, disassemble, alter or commercially exploit the relevant software or any content you watch, stream or (if applicable) download from the TV Service;

5.2 reproduce any recording made using your TV Equipment or made from the TV Service;

5.3 re-distribute, re-broadcast or otherwise transfer any content made available on the TV Service to any other person in any way;

5.4 use the TV Service other than for your own personal, domestic use, including showing any part of the TV Service in public to an audience, even if no charge is made; and

5.5 attempt to breach any security or content protection rules relating to either the TV Service, or compromise the security of any device used for viewing the TV Service or the content itself.

6. Using the TV App

To use the TV App your device will need to maintain a working internet connection of sufficient speed to access the content. Every time you download the TV App you will be required to accept the end user licence agreement before you can watch any content or access any features. You can only watch/view content on the TV App when you are in the United Kingdom. If the end user licence agreement conflicts with these TV Terms or the Broadband Terms, these TV Terms and the Broadband Terms will prevail.

7. Parental Controls

Some content on the TV Service may not be suitable for viewing or use by persons of all ages. It's your responsibility to ensure that the content viewed or used is suitable for those viewing or using it (including children). We are not responsible for setting parental controls and ensuring suitable viewing of content. We provide access to parental control, and it is your responsibility to set these if you wish to use them.

8. Returnable Equipment

8.1 When your TV Service ends for any reason, you must return the Returnable Equipment (as defined in the Broadband Terms) to us within 14 days in accordance with clause 14 of the Broadband Terms. We will provide you with pre-paid packaging to return it.

8.1.1 We may charge you, and you must pay, the charges set out in our Price Book for any Returnable Equipment that is not returned (other than where the Returnable Equipment has been lost in transit where you have used the pre-paid packaging we provided) or is received damaged other than through fair wear and tear arising from reasonable domestic use, or it can be demonstrated that the damage occurred in transit.