At YouFibre we don’t believe in the ‘loyalty tax’, instead our prices are available to all of our customers.
We like to keep things simple so you’ll find our Internet prices below.
Residential customers have the choice of a monthly rolling subscription at our standard price or locking in a lower price with a 18 month contract. Business customers have a choice between a 12 contract at our standard price or locking in a lower price with a 36-month contract.
* Residential Internet (price per month)*
If you’re a residential customer you can choose between a monthly rolling subscription at our standard pricing, or an 18-month contract to lock in a great deal. If you choose an 18-month contract, when it comes to an end you can choose whether to sign back up for another 18 months or move on to our standard monthly subscription.
You can also add YouMesh or YouPhone to any of our residential packages.
|Packages||No contract (standard)||18 months||YouMesh (addon)||YouPhone (addon)**||YouPhone Plus (addon)***|
*Average speeds, achievable by 50% of users, are 900 Mbps on a 1 Gbps connection, 500 Mbps on a 500 Mbps connection, 150 Mbps on a 150 Mbps connection and 50 Mbps on a 50 Mbps connection. 900 Mbps speed is not achievable by a single device over Wi-Fi, for this speed a wired connection is required.
**YouPhone separate rates for calls outside of Free Evening and Weekend to UK landlines allowance provided on request.
***YouPhone Plus include unlimited UK landline calls.
Business Internet (price per month)
If you’re a business customer you can choose between a 12-month contract at our standard pricing, or a 36 month contract to lock in a great deal. YouPhone can be added to any of our business packages.
|Packages||12 months (standard)||36 months (discounted)||YouPhone (addon)|
*Average speeds, achievable by 50% of users, are 9000 Mbps on a 10000 Mbps connection, 900 Mbps on a 1000 Mbps connection and 150 Mbps on a 150 Mbps connection. 900 Mbps and 9000 Mbps speed is not achievable by a single device over Wi-Fi. For this speed a wired connection is required.
**YouPhone separate rates for calls provided on request. Does not include Free Evening and Weekend calls to UK landlines.
1. Connection fee
Any chargeable call (i.e., not £0.00 per minute) is subject to a connection fee* per call. For the avoidance of doubt, the connection fee will be charged for:
· Daytime UK landline calls
· Anytime UK landline calls for calls over 60 minutes
· UK mobile numbers
· Calls to other UK numbers
· International calls
· Calls to 08, 09, and 118 are made up of two parts, the access charge and the service charge.
The access charge is the part YouFibre charges per minute for connecting the call. The access charge from YouFibre is £0.10 per minute.
The service charge is the main call charge. The organisation you are calling decides on what this will be and must inform you.
2. Call duration rounding
All UK calls will be rounded up to a whole penny. VAT will also be rounded up to a whole penny. All international calls will be rounded up to the next whole minute.
*Further information regarding connection fees can be found in the YouPhone Call Rate Book.
Please refer to the YouPhone Call Rate Book for international call rates.
* UK Call Rates*
Price per minute
Any chargeable call (i.e., not £0.00 per minute) is subject to a £0.10 connection charge per call. The Residential £13 YouPhone only and the £3 YouPhone add-on package includes free evening and weekend calls to UK landlines. The Residential £18 YouPhone only and the £8 YouPhone add-on package includes free anytime calls to UK landlines.
|Daytime||Mon to Fri||07:00 - 19:00|
|Evening||Mon to Fri||Before 07:00 or After 19:00|
|Weekend||Sat & Sun||All day|
|Anytime||Mon - Sun||All day|
Calls included free in the YouPhone package apply to the first 60 minutes only. After 60 minutes, calls will be subject to a connection fee and our Daytime call rates.
|01020308450870||UK Mobile 3UK Mobile EEUK Mobile O2UK Mobile Vodafone UK Mobile Manx UK Mobile C&W Guernsey UK Mobile C&W Jersey||YouFibre Customer Service (0800 270 0000), UK Emergency Services (999 & 112), UK Emergency Services hearing-impaired (018000), and UK Blind & Disabled Directory Enquiries (195)|
A free standard installation is offered to customers who order our service where the Network Termination Equipment (NTE) that we need to install inside properties is no more than 100m from the Point of Termination.
If specialist surfaces, outbuildings or features must be navigated or reinstated, or if work over five metres in height, or if work with hot tarmac or more than 10 metres of concreate or tarmac area is required to reinstate your property, then a non-standard installation is required.
A non-standard installation will also be required where the socket we need to install in your home is more than 10 metres from your house entrance.
We will provide a quote for the non-standard installation after completing a survey to assess the work required. No work will be started until the survey results are available and any costs are agreed.
As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. This location will be recommended to customers, but any location up to 10m from the NTE can be chosen. We will inform customers if we believe this will reduce your Wi-Fi range.
Early Termination Charges
There's a minimum term for most YouFibre products. If you cancel within this time, you'll have to pay an early termination charge. We will calculate the charge based on how long is left to run on your Contract. What you're charged depends on how long is left to run on your Contract. Please note that as of 29 November 2020, Early Termination Charges are subject to VAT.
Early Termination Charges are calculated as follows:
The remaining amount owed up to the end of the minimum commitment period, excluding VAT
· We then take off the costs we save (e.g., in payments to suppliers) as a result of leaving early
· A discount of 2% for early receipt of payment
· VAT is then applied to the final Early Termination Charge