YouFibre Portal And Software Applications Terms Of Use

YouFibre Limited is a company registered in England and Wales under company number 12359292, with registered office at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD.

Your use of our customer portal and software application (“Applications”) is subject to these terms of use (“Terms of Use”). We ask you to please read these terms carefully before you start using the Applications. By using our Applications, you agree that you accept these Terms of Use, and you will adhere to them. If you do not agree, you should not use our Applications. In these Terms of Use, all references to YouFibre”, “we”, “us”, or “our” are references to YouFibre Limited, and all references to “you” and “your” are references to anyone using our Applications.

1. Using our Applications

We allow you to use the Applications on a temporary basis, while you are in contract with us, in compliance with the Terms of Use.

You are responsible for all access to the Applications using your internet connection, even if the access is by another person.

We may restrict access to some or all parts of the Applications at any time.

We will use reasonable efforts to ensure that the Applications are available at all times. However, we cannot guarantee that the Applications or any individual function or feature of the Applications will always be available and/or error free. In particular, the Applications may be unavailable during periods when we are implementing upgrades to or carrying out essential maintenance on the Applications.

If you choose, or you’re provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must keep such information secure and treat such information as confidential, and not reveal it to anyone else. We can, at any time, stop any user identification code or password from working, whether it was chosen by you or allocated by us, if we think you have not kept to any provision of these Terms of Use.

When using our Applications, you must fully follow these Terms of Use and our Acceptable Usage Policy. You’re also responsible for making sure that anyone else who accesses our Applications through your internet connection is aware of these Terms of Use and our Acceptable Usage Policy and that they fully follow them.

If you or they do not do this and we incur losses, damages, expenses, or costs (including any payable to third parties and legal costs) as a result, you must fully compensate us for these. This is called an “indemnity” and makes you 100% responsible for the full amount of any claim we have against you.

2. Intellectual Property Rights

YouFibre is the owner or the licensor of all intellectual property rights on our Applications, and in the material published on them, including any content, images, photographs, illustrations, icons, texts, video, audio, written materials, or other content, materials or data made available via the Application (“Application Data”). Intellectual property rights include patents, trademarks, service marks, trade names, copyright (including, but not limited to, rights in computer software used in the Applications), rights in databases, rights in design and know-how.

We grant you a non-exclusive, revocable and non-transferable licence to personally use the Applications and Application Data to receive our services subject to the restrictions on use in these Terms of Use.

Our Applications and Application Data are protected by copyright laws and treaties around the world. Other than as set out below, you must not republish or redistribute the Application Data displayed on our Applications (including by framing or similar methods).

You may print off copies, and may download extracts of any page(s) from our Applications for your personal use. You must not change any Application Data you have printed off or downloaded in any way.

If you believe that our intellectual property rights infringe a third party’s intellectual property rights either on the internet or through any of the internet services provided by us, you may contact us and request that the infringing material is removed or replaced. We will fully investigate any complaints and, if we think (acting reasonably) there is an infringement, we will take action to resolve the issue.

3. Data Protection

You and we shall at all times comply with our obligations under applicable data protection laws.

You and we shall at all times comply with our respective obligations in our Privacy and Cookie Policy, which is incorporated into and forms part of these Terms of Use.

4. Changes to the YouFibre Applications

YouFibre update the Applications on a regular basis and may change content at any time without notice. If required, YouFibre may suspend access to our Applications, or even close them. We do not have to update the Applications or Application Data.

5. YouFibre Liability

We provide the Applications and Application Data on an ‘as is’ basis. This means we do not promise that they will always be accurate, complete, available, or of a particular quality. As far as the law allows, we expressly exclude (i) all conditions, warranties and other terms that might otherwise be implied by law into these Terms of Use, and (ii) any and all liability to you, whether arising under these Terms of Use or otherwise in connection with your use of the Applications and the Application Data.

Neither we nor any company in our group (or any person connected with us or any group company) accepts responsibility or liability (to the extent the law allows) for any:

• Conditions, warranties, and other terms which might be implied by law. (Sometimes the law suggests that particular conditions, warranties or terms are treated as part of an agreement, even if they’re not specifically put into that agreement – these are “terms implied by law”). YouFibre does not include any terms implied by law in our terms and this means you cannot make claims based on them;
• Websites linked to the Applications and any materials posted on them;
• (i) loss of savings (ii) loss or corruption of data, information or software (iii) loss of goodwill (iv) the cost of getting substitute goods or services (v) wasted management or office time (vi) any other loss or damage of any kind, however it happens, even if it is predictable (vii) loss of income or revenue (viii) loss of business or opportunity, and/or (iix) any loss of profits or contracts; or
• Indirect or consequential loss or damage.

We accept responsibility (i) if our negligence (or that of our employees, contractors or agents) causes death or personal injury, (ii) for our fraud or fraudulent statements, and (iii) for any other liability that the law does not let us exclude or limit.

Subject to the paragraph immediately above, our maximum liability to you is as specified in our Residential Terms and Conditions and / or Business Terms and Conditions (whichever is applicable).

6. Information Retention and Use

You shall not treat anything on our Applications as an offer by YouFibre to provide any goods or services to you. You’ll only have a contract with us, under which we’ll provide you with our services, when (i) you’ve placed an order for them, (ii) you’ve accepted our standard terms for providing them, and (iii) we’ve confirmed our acceptance of that order in writing. Our standard terms of service will apply to any contracts under which we provide you with any goods or our services (Residential Customer Terms of Service and/or Business Customer Terms of Service).

7. Transactions Through the Applications

If you enter into any kind of contract or arrangement with any advertiser by following a link from our Applications to another website, that contract or arrangement (and its terms and conditions) will be between you and the advertiser or the provider of the applicable goods or services and we accept no responsibility in relation to it or them.

8. Viruses, Hacking, and other and/or Associated Offences

You must not misuse our Applications by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not try to access (i) our Applications, in a way that we do not usually allow, (ii) the server on which our Applications or Application Data are stored, or (iii) any server, computer or database connected to our Applications.

You must not attack our Applications with a denial-of-service attack or a distributed denial-of service attack. If you break the above condition, you’re committing a crime under the Computer Misuse Act 1990. If this happens, we’ll report it to the relevant law enforcement authorities and tell them your identity. You’ll also lose your right to use our Applications and services immediately.

We accept no responsibility for any loss or damage caused by a denial of service or distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other material belonging to you, from your (i) using our Applications or (ii) downloading of any material posted on them, or on any website linked to it.

9. Linking to the YouFibre Applications

You may create links to our Applications, as long as it’s legal and appropriate in the circumstances and does not damage our reputation or take advantage of it. You must not create a link that makes it look like you’re connected with us, or that we’re giving you our approval or support, if it is not actually the case.

The Applications must not be framed on any other website and you must not create a link to any part of our Applications other than the home page. We can take away any linking permission, without notice. The website from which you’re linking must fully meet the “Content Standards” set out in our Acceptable Usage Policy.

10. Linking from the YouFibre Applications

Where the Applications have links to other websites, these links are for your information only. We have no control over the contents of those websites, those goods or services, or their availability. We do not accept any responsibility for them or for any loss or damage that may result from your using or inability to access them. YouFibre does not recommend or give its approval to (i) those goods or services or (ii) those websites, their contents or any goods, services, advertising or other material these websites contain.

11. Jurisdiction and Applicable Law

These Terms of Use are made under English and Welsh law. If a dispute arises that we can not settle between us, despite following our Complaints Code of Practice, it’ll be decided in the English and/or Welsh courts. If we choose to, though, we can use the courts where you live (if this is not England or Wales) or in any other country we think is appropriate. Our Applications are designed for use in the United Kingdom and you must not use them in countries where local law restricts or does not allow this.

12. Trade Marks

“YouFibre” is a registered trade mark of YouFibre Limited.

All brand names, product names and/or service names used in our Applications are trade marks, trade names, service marks or copyrights of ours or their respective owners. If you use any brand name, product name and/or service name without first getting us or its owner to agree to this in writing, you may be infringing our or that owner’s rights. YouFibre does not give you permission to use any brand name, product name or service name.

13. Changes to Terms of Use

YouFibre may update or change these Terms of Use at any time by any reasonable means, including by posting the revised version of these Terms of Use on our website or in the Applications. You can determine when we last changed these Terms of Use by referring to the latest version of the Terms of Use described below. Your use of the Applications following changes to these Terms of Use will constitute your acceptance of the relevant changes. If you do not agree to any updates we make, you should stop using the Applications.

14. Date

These Terms of Use are effective from 3 October 2025.