YouFibre celebrates 100,000 Trustpilot reviews and an ‘Excellent’ rating of 4.7/5

Over 500,000 customers. 100,000 Trustpilot reviews. And not one mid-contract price rise.

We’re celebrating the folks who chose fairness and took the time to tell us why. Thank you!

Why is this such a big achievement?

This is a rare accolade; only one other UK broadband provider has the same ‘Excellent’ ranking with over 100,000 reviews*, we’re proud to be the second to achieve this, setting the standard for how broadband should be, and proving that the bigger names don’t always do it better.

Behind every review is a real person who chose to do broadband differently. A customer who decided that fast, fair, and honest was what they wanted. And 100,000 of them took the time to tell us what they think. We don't take that lightly.

Dig into those 100,000 reviews and a picture emerges. Customers consistently highlight the professionalism and friendliness of YouFibre's engineers and support teams, with praise for fast installations, efficient problem-solving, and clear communication. It's the kind of feedback that's hard to fake and even harder to scale without getting the people part right.

YouFibre now serves over 500,000 connected customers across more than 150 UK towns, from Londonderry to Llanelli, Durham to Dover, Swansea to Stockton, and Scotland to the South West. Using a network built entirely on Full Fibre technology, and broadband centred on fairness. YouFibre offers all customers a Fixed Price Promise with no mid-contract price rises, ever, and the latest in Wi-Fi technology via a Wi-Fi 7 router as standard, at no extra cost, on all plans.

Because YouFibre is broadband built on an ethos that puts the customer first: being a fast, honest and fair service you can rely on.

Earlier this year, YouFibre was named Regional Broadband Provider of the Year at the Uswitch Broadband Awards for a second year running. Back-to-back recognition that the business reflects its focus on doing right by customers consistently, not just growing fast.

For a challenger brand and sometimes lesser-known name taking on the UK's long-established broadband giants, the numbers speak for themselves. With a strong foundation, a trusted brand, and a growing customer base, YouFibre is well positioned to keep disrupting the market and challenging the bigger names.

Ryan Battle, Managing Director (Acquisitions), said:

"For years, people have been told that getting great broadband means settling for annual price hikes, confusing terms, and poor customer service. We never accepted that.

What's so special about this milestone isn't the number itself, but what’s behind it. People don't leave broadband reviews because they have to. They do it when we’ve made a lasting impression and something's gone really well, whether that's a helpful engineer, a smooth install, or a support team that sorted an issue quickly. 100,000 people have helped spread the word about a different way of doing things. That's incredibly powerful for a brand like ours.

We're competing against some of the biggest names in the industry, but moments like this show that if you put customers first and deliver on what you promise, people notice."

Ready to change up your broadband? If you’re looking for a fast, fair, and honest broadband provider, there’s 100,000 reasons we could be your perfect match. Check your coverage here

*TrustPilot scoring and analysis accurate as of 3/9/2026