REFER A FRIEND SURVEY 2026 PRIZE DRAW

TERMS AND CONDITIONS

This referral rewards prize draw ("Prize Draw"), is promoted by YouFibre Limited, a registered company in England and Wales with registration number 12359292, whose registered address is at 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom. ("YouFibre").

By entering the Prize Draw, you are deemed to agree to the terms and conditions set out below ("Terms").

1 How to participate

1.1 In order to enter the Prize Draw, you will need to meet the following requirements:

1.1.1 You must be a resident of the United Kingdom, Isle of Man or Channel Islands and must be aged 18 years or over at the time of entry;

1.1.2 You must be an active customer of YouFibre with an active service at the time of entry.

1.1.3 One entry into the Prize Draw will be permitted per recipient. To enter the draw the customer must complete and submit the 2026 Refer A Friend survey and provide their full name and email address.

1.2 In entering the Prize Draw, you confirm eligibility to do so and to claim the Prize if you are selected as the winner.

1.3 Entry to the Prize Draw is free and no purchase by you is necessary. Internet access is required.

2 Start & closing dates

2.1 The Prize Draw will start when the 2026 Refer A Friend Survey is emailed to all customers on 24th September 2026 and the closing date will be at 23:59 on 9 October 2026, inclusive ("Promotion Period"). Entries received by YouFibre after this Promotion Period will be void and will not be entered into the Prize Draw.

2.1.2 A successful entry into the Prize Draw will require the customer to submit their completed survey response on or before 9 October 2026 and in accordance with paragraph 1.1.3 above.

3 Selection of the winner

3.1 There will be five (5) winners randomly selected from all entries validly submitted in accordance with these Terms during the applicable Promotion Period.

3.2 Each winner will receive a Prize of £75 Amazon voucher, subject to the Terms of the Prize Draw.

4 Prize

4.1 There will be 5 prizes of £75 Amazon voucher (each a "Prize")

4.2 There is no alternative to the Prize.

4.3 No person may win more than one Prize.

4.4 The Prize is non-transferable. YouFibre will have no liability for any costs and expenses incurred by the winner in connection with claiming the Prize.

5 Restrictions and requirements

5.1 Employees, agents and representatives of YouFibre and their immediate families are not eligible to enter the Prize Draw.

5.2 Entries must be made directly by individual persons entering the Prize Draw. Entries made using aliases or identities, anonymous email services, bulk entries, entries submitted by automated means and all other means to manipulate the Prize Draw or in violation of these Terms will be disqualified.

5.3 It is your responsibility to provide your correct, up-to-date details at the time of entering the Prize Draw in order for your entry to be processed successfully into the Prize Draw. YouFibre cannot be held responsible for your failure to supply accurate information which may affect the processing, notification or delivery of the Prize.

6 Notification of winners and receipt of the Prize

6.1 Winners will be randomly selected from all validly submitted entries received during the Promotion Period for the Prize Draw on 12th October 2026 ("Winner Selection Date").

6.2 YouFibre will notify each winner by email on or around 14 days after Winner Selection Date. The winner must respond within 28 days from the date of notification to claim the Prize. It is the responsibility of the winner to claim the Prize within the specified period. YouFibre is not responsible for the winner making a late claim for any reason and YouFibre reserves the right not to reissue the Prize.

6.3 To claim the Prize, winner must provide evidence of identity and eligibility. YouFibre reserve the right to disqualify you as winner if YouFibre deems, at its sole discretion, that the evidence provided is not satisfactory proof of your identity and eligibility.

6.4 The winner will receive their Prize within 28 days from acceptance of the Prize by the winner. In the unlikely event that the winner does not receive the Prize within the specified period, the winner must inform YouFibre by emailing rewards@youfibre.com. YouFibre reserves the right not to reissue the Prize if any winner fails to inform YouFibre in accordance with this paragraph 6.4.

6.5 YouFibre reserve the right to recover any Prize awarded to you if you were ineligible, or where you entered in violation of these Terms.

7 Publicity and personal information

7.1 Your personal information (first name and town/city/county of residence) will be processed by YouFibre and its affiliates in connection with the Prize Draw and/or YouFibre services, and in accordance with these Terms and YouFibre Privacy and Cookie Policy.

7.2 If selected as winner, you acknowledge that you may be asked to participate in publicity events and agree to the release of your personal information by YouFibre on social media accounts of YouFibre and its affiliates. Participation in publicity events is not a condition of Prize acceptance.

If requested by the Advertising Standards Authority, YouFibre will share the winner's personal information with them.

8 General

8.1 YouFibre will have no liability for any entries that are lost, delayed, corrupted, misdirected, incomplete or undelivered due to technical or any other reason. Proof of submission of an entry will not be accepted as proof of receipt. YouFibre does not guarantee continuous or secure access to www.youfibre.com.

8.2 While nothing in these Terms will limit YouFibre's liability for death or personal injury caused by its negligence or for fraud, YouFibre and its affiliates will not be liable to you for any loss (including but not limited to loss of profit, indirect, special or consequential loss), expense or damage suffered or sustained in connection with the Prize Draw or in connection with the acceptance or use of the Prize.

8.3 YouFibre will not be liable for any delay or failure to comply with its obligations under these Terms due to reasons beyond YouFibre's reasonable control.

8.4 YouFibre reserve the right to cancel, modify or suspend the Prize Draw at any time for any reason.

8.5 If any part or parts of these Terms are legally ruled to be invalid, illegal or unenforceable, the remainder of the Terms will not be affected and continue in full force and effect.

8.6 If there is inconsistency in these Terms and any other promotional material, these Terms will apply.

8.7 These Terms shall be governed by and construed in accordance with the laws of England. Any disputes shall be subject to the exclusive jurisdiction of the English courts.