Previous Brsk Price Book

At brsk we like to remove the complexity in the services we offer. We also like to ensure that it's clear, and you know what you are paying for - no hidden fees or charges. Our price book document includes the costs you can expect to pay for our broadband services, and any additional once-off fees and charges that may apply from time to time. We will update our price book as we introduce and offer new services. We've setup our products to be simple and transparent. We offer residential broadband services on a rolling monthly term and on an 12-month contract basis. The fees and charges you pay may be subject to the specific prices of a special promotion that was included at the time that you placed your order. All prices listed below are our normal prices and include UK standard VAT charges, unless stated otherwise.

Home Broadband Service Fees

Pricing for month-to-month plans (as of 12 January 2026)

| Package | Price | Average Download Speed | Average Upload Speed | Data Usage | Term | | --- | --- | --- | --- | --- | --- | | BetterNet200 | £34.99 | 200 Mbps | 200 Mbps | Unlimited | Monthly | | BetterNet1000 | £39.99 | 900 Mbps | 900 Mbps | Unlimited | Monthly | | BetterNet2000 | £44.99 | 2000 Mbps | 2000 Mbps | Unlimited | Monthly |

Pricing for 12-month contract plans (as of 12 January 2026)

| Package | Price | Average Download Speed | Average Upload Speed | Data Usage | Term | | --- | --- | --- | --- | --- | --- | | BetterNet200 | £24.99pm | 200 Mbps | 200 Mbps | Unlimited | 12-months | | BetterNet1000 | £29.99pm | 900 Mbps | 900 Mbps | Unlimited | 12-months | | BetterNet2000 | £34.99pm | 2000 Mbps | 2000 Mbps | Unlimited | 12-months |

Pricing for month-to-month plans (to 11 January 2026)

| Package | Price | Average Download Speed | Average Upload Speed | Data Usage | Term | | --- | --- | --- | --- | --- | --- | | BetterNet150 | £33 | 150 Mbps | 150 Mbps | Unlimited | Monthly | | BetterNet500 | £39 | 500 Mbps | 500 Mbps | Unlimited | Monthly | | BetterNet1000 | £49 | 900 Mbps | 900 Mbps | Unlimited | Monthly | | BetterNet2000 | £65 | 2000 Mbps | 2000 Mbps | Unlimited | Monthly |

Pricing for 18-month contract plans (to 11 January 2026)

| Package | Price | Average Download Speed | Average Upload Speed | Data Usage | Term | | --- | --- | --- | --- | --- | --- | | BetterNet150 | £24pm | 150 Mbps | 150 Mbps | Unlimited | 18-months | | BetterNet500 | £30pm | 500 Mbps | 500 Mbps | Unlimited | 18-months | | BetterNet1000 | £35pm | 900 Mbps | 900 Mbps | Unlimited | 18-months | | BetterNet2000 | £55pm | 2000 Mbps | 2000 Mbps | Unlimited | 18-months |

• Advertised speeds. We guarantee to meet the estimated upload and download speeds provided in your Order Confirmation.
• Network speed. The actual speed and performance of your Service will depend on various things, some of which are outside of our control. Using Wi-Fi enabled devices makes it easier to access our Services across your devices but will mean a slower Service speed than if you were using an Ethernet cable due to limitations of Wi-Fi technology.

Business Broadband Service Fees

Pricing for 24-month contract plans

| Package | Price | Average Download Speed | Average Upload Speed | Data Usage | Term | | --- | --- | --- | --- | --- | --- | | BetterBusiness200 | £39pm | 200 Mbps | 200 Mbps | Unlimited | 24-months | | BetterBusiness1000 | £69pm | 1000 Mbps | 1000 Mbps | Unlimited | 24-months | | BetterBusiness2000 | £99pm | 2000 Mbps | 2000 Mbps | Unlimited | 24-months |

*Average speeds stated are those achieved by at least 50% of users.

*The full speed on our higher products may not be achievable by a single device over wireless connections (WiFi) within the premises; to achieve these speeds a wired connection is required. WiFi router available for BetterBusiness200 and BetterBusiness1000 at £50 excl. VAT (BetterBusiness2000 router available soon).

Installation, Activation and Termination Fees

| Item | Price | Description | | --- | --- | --- | | Installation fee | £150 | The standard once-off charge for a new installation, unless under promotion. | | Re-installation fee | £125 | The once-off charge for an engineer to visit your home to rewire and move the equipment (at your request) to a different location inside your home. | | Non-standard installation fee | POA | The once-off charge for a new installation where the route to install fibre into your home is more than the standard installation type. We will inform you before work is started and it will be subject to your approval. | | Missed appointment fee | £85 | If we arrive for an appointment that has been booked and confirmed with you, and you do not attend. | | Re-activation admin fee | £50 | To reactivate your service after it has been suspended or terminated due to non-payment. | | Termination fee | POA | Cancelling a fixed-term contract plan will incur a termination fee based on the remaining length of your contract. Please contact our Cancellations Team to understand what this charge will be. |

Maintenance Fees

| Item | Price | Description | | --- | --- | --- | | Re-installation fee | £125 | The once-off charge for an engineer to visit your home and re-install the fibre should it be damaged due to construction work on the property, damage caused by pets, negligence or any other reason. | | Re-splicing fee | £40 | The once-off charge for an engineer to visit your home and re-splice the fibre should it be damaged inside the home and where a full re-installation is not required. This will be determined by the engineer on-site. | | Replacement Router fee | £70 | The charge for a new brsk router to be replaced if it is damaged by you or replaced outside of warranty. | | Replacement ONT fee | £55 | The charge for a new brsk ONT to be replaced if it is damaged by you or replaced outside of warranty. | | Replacement Power Cable fee | £12 | The charge for a new ONT or CPE Power cable to be replaced if it is damaged or lost. The cable will be posted to you and does not include an engineer visit. | | Replacement BetterWiFi Mesh AP fee | £50 | The charge for a new brsk BetterWiFi Mesh AP to be replaced if it is damaged through negligence. This charge is per device. | | Unreturned or Replacement BetterTV Set-top box fee | £99 | The charge for a new brsk set-top box to be replaced if it is damaged through negligence, or if the equipment is not returned upon cancellation. | | Call-out fee | £40/hr | An issue not covered by the list above will incur a call-out fee of £40/hr. | | Call-out fee: no fault found | £40 | If you request an engineer to visit your premises and no fault can be found on brsk's equipment or brsk's fibre, you will be charged a £40 call-out fee. |

Add-on Service Fees

Pricing for month-to-month plans

| Add-on | Price | Description | | --- | --- | --- | | BetterIP | £5 | Monthly | | BetterPhone Essential | £4 | Calls not included | | BetterPhone Home | £9 | Unlimited UK Landline calls included | | BetterPhone Max | £13 | Unlimited UK Landline and Mobile calls included* |

*Mobile calls to Jersey, Isle of Man, Guernsey are excluded from free minutes, see the Call price book for pricing.

Pricing for contract plans

| Add-on | Price | Term | | --- | --- | --- | | BetterWiFi | £10pm | 12-months | | BetterTV | £10pm | 12-months |

Please note: There is a once-off £20 charge for activation of TV when ordering a BetterTV product.

BetterPhone Pricing

Call duration rounding

All calls will be rounded up to a whole penny, VAT will also be rounded up to a whole penny for billing purposes.

UK Call Pricing

| Type | Number(s) | Price | | --- | --- | --- | | UK Landlines | 01, 02, 03 | *7p per minute | | UK Mobiles | 07 | **17p per minute | | Brsk Support | 02039 255 299 | Free | | UK Emergency Services | 999, 112 | Free | | UK Emergency Services Hearing Impaired | 018000 | Free | | UK Blind Directory Enquiries | 195 | Free | | UK Freephone | 0800 | Free |

*Free if you are on the BetterPhone Home package

**Free if you are on the BetterPhone Max package. Mobile calls to Jersey, Isle of Man, Guernsey are excluded from free minutes, see the Call price book for pricing.

08, 09 and 118 Calls

Calls to these destinations consist of a service charge and an access charge

The service charge is the primary call charge decided by the organisation you are calling and this should be communicated to you by them. Additional information on common pricing to these destinations can be found in our full call price book, see link below.

The access charge is brsk's fee for connecting calls to these destinations and it is 10p per minute.

Full Price Book

Detailed pricing information for International, Premium or any other destinations can be found here: Call price book

In-Contract Buyout Offer (up to £300 in credit)

These Terms and Conditions ("Terms") govern when switching your broadband to one of the brsk eligible products, brsk will apply a credit on activation of your account of up to £300 to cover cancellation or early termination fees charged to you by your current broadband provider, referred to as the brsk In-Contract Buyout Offer ("The Offer").

Eligible Products are:

a) BetterNet200 on an 12-month contract
b) BetterNet1000 on an 12-month contract
c) BetterNet2000 on an 12-month contract

The Offer is only available to new residential customers who purchase an Eligible Product and is not available on any month-to-month BetterNet product. All brsk add on products will factor towards the agreed value of credit brsk will pass to you monthly, however any variable costs associated to the brsk add on products such as charges for calls, messages, data and other usages may impact the period the agreed credit value can stay in effect.

Eligibility Criteria

To be eligible to receive The Offer you must:

a) have an existing agreement with another service provider for broadband services and still be within the minimum term;
b) be charged a cancellation or early termination charge by the existing provider for ending the contract with them before the expiry of the minimum term;
c) opt for The Offer via a brsk sales or customer services representative before the brsk BetterNet broadband service is activated.
d) agree to brsk using One Touch Switching (OTS) to process your switch from you current provider to brsk.

Applying The Offer

a) The amount of credit up to £300 to cover your cancellation or early termination fee will be added to your brsk account on activation of your broadband service.
b) Within 30 days of activation of the Eligible Product, provide brsk via cbo@youfibre.com with a copy of the final bill from the current provider which clearly indicates the required payment of the broadband cancellation or early termination costs.
c) Failing to provide brsk with the final bill from the current provider may result in brsk withholding the remaining credit balance and reverting to the standard package price until such time as proof is received.
d) If you provide proof of your cancellation or early termination fee and the amount is lower than agreed at the point your brsk broadband service was activated, brsk may amend the credit amount applied to your brsk account to be in line with your actual cancellation or early termination fee.
e) The current broadband provider's final bill must:
i. Be in the same name as your brsk account.
ii. Be for a broadband service at the same supply address as your brsk account.
iii. Clearly and distinctly show the early termination charges payable.
iv. Not have been received prior to the date the brsk order was placed.
f) The email you send to brsk with your current provider's final bill should include;
i. Your full name;
ii. Your address where the service is active;
iii. A copy or screenshot of the final bill from your current provider.
g) Once the credit amount on your brsk account has been used and the offer amount has been reconciled, you will going forward be charged the full monthly value associated to your brsk service package in line with your brsk contract.

Important Additional information

• A brsk sales or customer services representative will process your service cancellation with your current provider via One Touch Switch (OTS). This would take effect on the contract end date with your current provider or six months after your brsk service is activated, whichever comes first. However, you can opt for your service with your current provider to be cancelled immediately after your brsk service has been activated.
• We recommend that your service with your current provider should not be cancelled before your brsk service has been activated.
• You will be responsible for settling all outstanding charges or termination fees with your current provider.
• The credit amount cannot be exchanged for cash.
• You must have an active Direct Debit set up on your brsk account.
• Brsk reserves the right to amend or withdraw The Offer at any time.
• These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction.
• The Offer is only available at premises which are covered by the brsk network.
• In scenarios where a customer has opted for the offer and has been referred to brsk via the brsk referral program, no referral vouchers will be claimable for the referrer or referee.
• Customers who have benefited from The Offer will be eligible to participate in the brsk referral program for future referrals however will not stand to benefit in scenarios where The Offer is associated with the new customer's order.
• Barring any deployment delays, and if the property where the order is placed is deemed ready for service by brsk, an order must be installed within 7 days of the placement date for The Offer to remain valid.
• This promotion should be read in conjunction with our Home Broadband Terms and Conditions.

These terms were last updated on 12 January 2026.

Brsk Price Match Terms and Conditions

Eligible Packages

The 'Brsk Price Match' Offer is only available to new residential customers who purchase an Eligible Product and is not available on any month-to-month BetterNet product. The Brsk Price Match applies exclusively to the following brsk broadband packages:

• BetterNet200 on an 12-month contract
• BetterNet1000 on an 12-month contract

Closest Speed Matching

Where competitor broadband speeds differ, the Brsk Price Match will apply to the nearest equivalent brsk package speed as follows:

• Competitor 100Mbps - 300Mbps → BetterNet200
• Competitor 500Mbps - 1100Mbps → BetterNet1000

Product Type - Like-for-Like Requirement

• Price matches are only valid against FTTP (Full Fibre) broadband products.
• Offers based on FTTC, 5G dongles, or mobile broadband services are not eligible.
• Social tariffs are excluded from price matching.
• Only fixed line broadband equivalents will be considered.

Evidence Requirements

For a price match request to be processed, clear evidence of the competitor offer must be provided. Evidence must include:

• Proof of the competitor offer (e.g., leaflet, digital screenshot, or photograph).
• Visible postcode and price.

Customer Communication

• At the point of sale, you will receive the standard billing summary initially.
• An amended billing summary, reflecting the approved price match, will be issued within 48 hours (typically sooner, and always before installation).

Price Match Calculation

The price match is calculated based on the total contract value of the competitor's offer, not on temporary or promotional discounts alone.

Example:

• Competitors offer: 150Mb at £9.99/month for 6 months, then £24.99/month for 18 months.
• Total contract value: (6 × £9.99) + (18 × £24.99) = £509.46.
• Average monthly cost: £509.46 ÷ 24 months = £21.22/month.

General Provisions

• Brsk reserves the right to request additional verification of competitor offers.
• Brsk may decline a price match request if the submitted evidence is incomplete, inaccurate, or unverifiable.
• Brsk reserves the right to amend, suspend, or withdraw this Price Match policy at any time without prior notice.
• These Terms and Conditions form part of the brsk customer agreement and are binding upon acceptance of a price match offer.
• This promotion should be read in conjunction with our Home Broadband Terms and Conditions.
• All personal information collected and processed as part of this Referral Program will be used in accordance with brsk's Privacy Policy, available at https://www.youfibre.com/legal/brsk-privacy-policy/. Under the applicable laws and regulations, brsk shall be responsible for collecting and processing such personal information.

These terms were last updated on 12 January 2026.