12 MONTHS’ FREE BROADBAND PRIZE DRAW

TERMS AND CONDITIONS

This prize draw to win 12 months’ free broadband (“Prize Draw”), is promoted by YouFibre Limited, a registered company in England and Wales with registration number 12359292, whose registered address is at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, GK20 8GD. (“YouFibre”). By entering the Prize Draw, you are deemed to agree to the terms and conditions set out below (“Terms”).

1 How to participate

1.1 In order to enter the Prize Draw, you will need to meet the following requirements:

1.1.1 You must (i) be an active YouFibre customer (including those awaiting installation or activation of service), (ii) NOT be registered user of the YouFibre App as at 23:59 on 14th June 2026 and (iii) be aged 18 years or over at the time of entering the Prize Draw.

1.1.2 One entry into the Prize Draw will be permitted for each customer by (i) registering on the YouFibre app (“App”) for the first time by downloading from here, the Apple App Store or Google Play Store and (ii) successfully logging into the App during the Promotion Period as described below (the “App Activation”).

1.3 In entering the Prize Draw, you confirm your eligibility to do so and to claim the Prize if you are selected as the winner.

1.4 Entry to the Prize Draw is free. Internet access is required.

2 Start & closing dates

2.1 Prize Draw

2.1.1 The Prize Draw will start at 00:00 on 15th June 2026 and the closing date will be at 23:59 on 10th July 2026, inclusive (“Promotion Period”). Entries received by YouFibre after this Promotion Period will be void and will not be entered into the Prize Draw.

2.1.2 A successful entry into the Prize Draw will require you to complete the App Activation on or before 23:59 on 10th July 2026 and in accordance with paragraph 1 above. Any orders that are cancelled or service that is terminated or suspended during or after the Promotion Period will not be eligible for the Prize Draw.

3 Selection of the winner

3.1 Five (5) winners will be randomly selected from all entries validly received during the applicable Promotion Period.

3.2 Each winner will receive a prize of 12 months of existing broadband service (but excluding any add-ons) free of charge (the “Prize”), subject to these Terms and the standard terms of service.

4 The Prize

4.1 There is no alternative to the Prize.

4.2 The Prize is non-transferable. YouFibre will have no liability for any costs and expenses incurred by any winner in connection with claiming the Prize.

4.3 No person may win more than one Prize.

5 Restrictions and requirements

5.1 Employees, agents and representatives of YouFibre and their immediate families are not eligible to enter the Prize Draw.

5.2 It is your responsibility to provide your correct, up-to-date details at the time of entering the Prize Draw in order for your entry to be processed successfully into the Prize Draw. YouFibre cannot be held responsible for your failure to enter accurate information which may affect the processing, notification or delivery of the Prize.

6 Notification of the winner and receipt of the Prize

6.1 Winners will be randomly selected from all validly submitted entries received during the Promotion Period for the Prize Draw on or around 13th July 2026 (“Winner Selection Date”).

6.2 YouFibre will notify each winner by email around 7 days or sooner after the Winner Selection Date. The winner must respond within 14 days from the date of notification to claim the Prize. It is the responsibility of the winner to claim the Prize within the specified period. YouFibre is not responsible for the winner making a late claim for any reason and YouFibre reserves the right not to reissue the Prize.

6.3 YouFibre reserves the right, at its sole discretion, to disqualify any entrant which it deems ineligible as the winner for failing to comply with these Terms.

6.4 The winner will receive their Prize from the next payment date after acceptance of the Prize by the winner. In the unlikely event that the winner does not receive the Prize within the specified period, the winner must inform YouFibre by emailing hello@youfibre.com. YouFibre reserves the right not to reissue the Prize if any winner fails to inform YouFibre in accordance with this paragraph 6.4.

6.5 YouFibre reserves the right to recover any Prize awarded to winners who were ineligible, or where the entries were non-compliant with these Terms.

7 Publicity and personal information

7.1 Unless an objection is received by YouFibre, your personal information may be publicised by YouFibre in connection with the Prize Draw and/or YouFibre services, and in accordance with these Terms and YouFibre Privacy and Cookie Policy.

7.2 If requested by the Advertising Standards Authority., YouFibre will share each winner’s personal information with them.

8 General

8.1 YouFibre will have no liability for any entries that are lost, delayed, corrupted, misdirected, incomplete or undelivered due to technical or any other reason. Proof of App Activation will not be accepted as proof of receipt of the entry by YouFibre.

8.2 While nothing in these Terms will limit YouFibre’s liability for death or personal injury caused by its negligence or for fraud, YouFibre and its affiliates will not be liable to entrants or winners for any loss (including but not limited to loss of profit, indirect, special or consequential loss), expense or damage suffered or sustained in connection with the Prize Draw or in connection with the acceptance or use of the Prize.

8.3 YouFibre will not be liable for any delay or failure to comply with its obligations under these Terms due to reasons beyond YouFibre’s reasonable control.

8.4 YouFibre reserves the right to cancel, modify or suspend the Prize Draw at any time for any reason.

8.5 If any part or parts of these Terms are legally ruled to be invalid, illegal or unenforceable, the remainder of the Terms will not be affected and continue in full force and effect.

8.6 If there is inconsistency in these Terms and any other promotional material, these Terms will apply.

8.7 These Terms shall be governed by and construed in accordance with the laws of England. Any disputes shall be subject to the exclusive jurisdiction of the English courts.