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What is automatic compensation?

Although we’re not yet part of Ofcom’s Automatic Compensation Scheme, we believe in its principles and are dedicated to providing you with the best service.

On the very rare occasion when there is a delay in providing you with the internet service or telephone service that you ordered from YouFibre, or a delay in repairing a fault to these services, YouFibre may automatically compensate you with a bill credit.

Further details can be found in our Complaints Code of Practice.

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Monday to Saturday
(08:00 - 20:00)