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What do I do if my router is faulty?

Here are a few quick troubleshooting steps you can try before you contacting customer services:

  1. Check the power cable and Ethernet cable are both firmly connected to your router
  2. Check the network status in the eero/YouFibre app
  3. Restart your router by unplugging the power cable, waiting 30 seconds, and plugging it back in – it may take a few minutes to restart

If it’s still not working, contact customer services and we’ll do our best to resolve the issue remotely. If we can’t, we’ll get a new router sent out on the next business day. Then when you receive it you can just plug in your new router and you’re back online!

Published: December 23, 2020

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