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My direct debit payment was unsuccessful. What do I do?

We’ll automatically retry your payment but if it fails again, you can call us to try a different account.

Please note, your service will be disconnected at the end of the paid month until payment is successful.

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Sales: 0800 2700100

8am - 8pm Monday - Friday

10am - 6pm Saturday & closed Sunday

Support: 0800 2700000

8am - 8pm 7 days a week

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