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My direct debit payment was unsuccessful. What do I do?

We’ll automatically retry your payment but if it fails again, you can call us to try a different account.

Please note, your service will be disconnected at the end of the paid month until payment is successful.

Published: December 22, 2020

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Sales: 0800 2700100

Support: 0800 2700000

Monday to Saturday
(08:00 - 20:00)

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Monday to Saturday
(08:00 - 20:00)