Accounts & Billing

Accounts & Billing

← Help & Support

Can I change my plan?

Can I add YouPhone to my YouFibre package at a later date?

How do I manage my account?

When will I receive my final bill after cancelling my service?

My direct debit payment was unsuccessful. What do I do?

What type of terms do you offer?

How do I change my billing details?

What happens at the end of my contract?

Where can I view my bill?

How do I move my YouFibre service to my new address?

My direct debit payment was unsuccessful. What do I do?

What if I need to cancel?

Will the monthly charges be billed to the account I used to sign up?

Will I receive a paper bill?

How and when will I be billed?

What payment options do I have?

Can I nominate someone to manage my account on my behalf?

When will I get my first bill?

Sales: 0800 2700100

Support: 0800 2700000

Monday to Saturday
(08:00 - 20:00)

Email

Get response within 24h
(24/7 support)

Chat

Monday to Saturday
(08:00 - 20:00)